Privacy Policy

LAST UPDATED: [11/21/24]

Closetwood LLC respects your privacy and is committed to protecting your personal information. This Privacy Policy outlines how we collect, use, disclose, and safeguard your information in compliance with the California Consumer Privacy Act (CCPA), California Privacy Rights Act (CPRA), California Online Privacy Protection Act (CalOPPA), and the General Data Protection Regulation (GDPR).

1. Information We Collect

We collect the following categories of personal information:

Identifiers: Name, email address, phone number, billing and shipping address, IP address.
Commercial Information: Records of products or services purchased, obtained, or considered.
Internet Activity: Browsing history, search history, and interactions with our website or advertisements.
Geolocation Data: General location data (e.g., city, state).
Payment Information: Card details used securely for transactions (not stored).

We collect personal data directly from you (e.g., via contact forms, orders) and automatically (e.g., cookies and analytics tools).

2. Purpose of Data Collection

We use the information collected for the following purposes:

To process orders, payments, and deliver products or services.
To communicate with you regarding inquiries, orders, or promotions.
To improve our website functionality and user experience.
To personalize marketing, including targeted advertisements.
To comply with legal and regulatory obligations.

3. Legal Basis for Processing (GDPR)

If you are located in the EU or EEA, we process your personal data under the following legal bases:

Contractual Necessity: To fulfill our contractual obligations to you (e.g., processing orders).
Legitimate Interests: For business purposes, such as improving services or preventing fraud.
Consent: For optional data processing (e.g., marketing emails), where you have given explicit consent.
Legal Obligation: To comply with applicable laws or legal requests.

4. Your Rights

California Residents (CCPA/CPRA)

You have the following rights:

Right to Know: Request details about the categories and specific pieces of personal information we collect, use, and disclose.
Right to Delete: Request the deletion of personal information we have collected about you, subject to certain exceptions.
Right to Correct: Request the correction of inaccurate personal information.
Right to Opt-Out: Opt out of the sale or sharing of personal data. We do not sell your personal information.
Right to Limit Use: Limit the use of sensitive personal data to necessary business purposes.

EU/EEA Residents (GDPR)

You have the following rights:

Access: Request a copy of your personal data.
Rectification: Correct inaccuracies in your data.
Erasure: Request deletion of your personal data ("Right to be Forgotten").
Data Portability: Obtain a copy of your data in a portable format.
Restriction of Processing: Limit how your data is used.
Objection: Object to certain types of data processing.
Withdraw Consent: Withdraw consent where data processing is based on your consent.

To exercise your rights, contact us at:
Email: admin@closetwood.com
Phone: +1 (203) 214-5917

We will verify your identity to ensure your request is legitimate.

5. Cookies and Tracking Technologies

We use cookies and similar technologies for:

Essential Functionality: To ensure our website works correctly.
Analytics: To analyze site usage and improve user experience.
Advertising: To deliver personalized advertisements.

Your Choices:

You can manage or disable cookies via your browser settings.
California residents can use the "Do Not Track" signal to opt out of online tracking, as required by CalOPPA.

6. Data Sharing and Disclosure

We do not sell your personal data. We may share your information with:

Service Providers: For website hosting, payment processing, and marketing.
Legal Authorities: When required by law or to protect our rights.
Business Transfers: During mergers, acquisitions, or sales of business assets.

7. Data Retention

We retain your personal information only as long as necessary to fulfill the purposes outlined in this policy or as required by law.

8. Security

We implement technical, administrative, and physical safeguards to protect your personal information. However, no system is completely secure, and we cannot guarantee absolute security.

9. Children’s Privacy

Our services are not directed to children under the age of 16. We do not knowingly collect personal information from children.

10. Changes to This Privacy Policy

We may update this Privacy Policy periodically. Changes will be effective when posted on our website with an updated effective date.

11. Contact Information

If you have questions, concerns, or requests regarding this Privacy Policy, please contact us:

Closetwood LLC
68 Webb St, Hamden, CT
admin@closetwood.com
+1 (203) 214-5917